FAQs

What delivery services does Dukes offer?

We offer shipping Australia-wide via Australia Post and DHL Express. See our Delivery page for more information.


I’m not 100% happy with my order. What return options are available?

We will provide a full refund for equipment if it is returned to us unused and in its original packaging. Unfortunately we cannot accept returns for coffee orders, since it is a fresh and perishable product. We cannot guarantee that orders will be redirected if the incorrect shipping address has been provided. Please contact us for more information.


What is ‘fresh roasted’ coffee and how long will my coffee last for?

By fresh roasted, we mean that the coffee we send you is sent within 48 hours of being roasted. By the time the coffee arrives at your doorstep, say 3-5 days after roasting, it is still fresh, rested and ready to use. We find that well roasted and well-stored coffee is at its best between 5 days and 1 month after roasting.


How should I store my coffee?

We recommend storing whole bean coffee in its original bag, tied down with the attached tin-tie to form an airtight pocket. Store the coffee bag in a cool dry place (a cupboard works perfectly) and most definitely not in the fridge or freezer!


Can I order my coffee pre-ground?

While we will always suggest grinding your coffee immediately before brewing for the best possible cup, we recognise that this is not always possible. If you would like your coffee ground, simple ask us by adding a note to your order at checkout. We will be more than happy to oblige and can ground your coffee for any device from espresso machine to Aeropress.


Our coffee makes
the planet cooler.
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