Shipping policy
Shipping Policy
Order Processing & Despatch
Dukes Coffee roasts fresh coffee throughout the week and despatches orders daily.
The next available shipping day is displayed on our website. Once your order has been collected by the carrier, you will receive a shipping confirmation email with tracking information.
Shipping Within Australia
We offer Australia-wide delivery through Australia Post, with StarTrack Overnight Express available as a premium shipping option.
Free standard shipping is available on Australian orders over $100. This threshold is calculated after any discounts, coupons or promotions have been applied.
All eligible coffee subscriptions include free standard shipping within Australia.
Available shipping services, delivery estimates and applicable costs are displayed at checkout.
International Shipping
We offer international shipping through UPS and FedEx Priority.
Shipping rates and available services depend on your destination and order size and are calculated at checkout.
International orders may be subject to customs duties, taxes or import requirements in the destination country. These are the responsibility of the recipient.
Delivery & Tracking
Tracking information will be emailed to you once your order has been despatched. Tracking updates may take several hours to appear after collection.
Delivery timeframes are estimates and may vary depending on your location, the selected shipping service and circumstances affecting the carrier.
If your order is significantly delayed, marked as delivered but missing, or arrives damaged, please contact us with your order number and any relevant photographs so we can investigate.
Incorrect Addresses & Order Changes
If you need to change your delivery address or modify an order, please contact us as soon as possible.
We can make changes before fulfilment begins but cannot guarantee changes once an order has been processed.
Australia Post and StarTrack generally cannot redirect parcels once they are in transit. Additional redelivery or reshipping charges may apply where an incorrect address has been provided.
Contact
For assistance with shipping or delivery, please contact:
orders@dukescoffee.com.au
(+61 3) 9417 5578
You can also find further information in our Frequently Asked Questions